Our T & C

At York Gates we value the relationship we have with our customers, and are well aware that your privacy is extremely important. We do not sell, trade or rent your personal information to other companies.

You can browse our site without disclosing any personal information to us.

At York Gates we want to make sure that you are happy with the quality of your purchase. If in the very rare circumstance that any of the items that you receive from us or that we supply are faulty or defective we will exchange the product for a new one or repair where necessary at our discretion.

Most of the orders we receive are one-off jobs, with this in mind we often require payment in full off you when you accept our quotation. We may at our discretion just ask for a deposit at the time of ordering. If so we will require a 50% deposit. The balance of the amount owing MUST BE PAID IN FULL PRIOR TO US FITTING OR SUPPLYING YOUR ITEMS. All items are one-off and made to order, therefore deposits are non refundable. Payments can be made by bank transfer, cash or paypal through our website. We generally do not accept cheques now (mainly due to all the banks around us closing branches) however if you want to pay by cheque please notify us of this prior to ordering. Regular work or one-off welcome. Private client, business or public sector. All items remain the property of York Gates until we have received payment in full. The full amount is stated on our quotations and invoices for each invidual contract. Late payments, e.g. any days after completion of the work will incur interest at annual rates of 8% per day until the balance is paid in full.

Our quotation will give a description of the work we have discussed and what we intend to do. It will give an approximate time frame for which we should be able to complete the work. The time to finish the work may be extended or reduced where necessary (all our work is made to order). We will do our best to stay within our estimated times for completion, if this is not possible we will keep you informed.

Accepting our quotation verbally, in writing or via email, along with the payment of a deposit will mean you have read and understood these terms and conditions.

We believe in good communication and would rather you tell us any requests or queries you may have regarding anything we do.

Our standard guarantee is for twelve months from fitting against any issue or problems you may have. In the rare occasion that you may have any problems or issues after this time please get in touch because we will, after the initial guarantee consider anything you may need rectifying on it's own merits.

Generally we offer a 'common sense' no-quibble guarantee and we aim to act reasonably at all times regarding any query or problem you may have. We believe in good communication and a 'transparent' attitude regarding our work.

We may, at any time and at our discretion cancel any orders we have received without reason. If we decide to do this we will notify you. If a deposit has been paid this will be returned. We will not be liable for any losses should we cancel any orders.

General Data Protection Regulation. We have never felt the need to use your personal data for anything more than is necessary. Enquiry and quote details are kept for 12 months then deleted, any paper copies of information is kept secure, then destroyed. Clients and customer details are kept by us until our standard guarantee for any work has expired, we then delete and dispose of details correctly. At no point do we ever pass your details to ANY third parties. We are a family business and have no interest in using details apart from the lawful requirements required to conduct our business.

We have liability insurance.

We are registered with HMRC as self employed, we are not currently VAT registered.

Peter Holmes T/A York Gates

Email us at [email protected]

Workshop - Unit 2, Brockett Ind Est, Acaster Airfield, York, YO23 2PT. Visits by appointment only as we are often out on site.

These terms and conditions are correct as of 1st January 2018. They may be updated or amended at any time without notice.

York Gates is a trading name of Peter Holmes, 38 Eighth Avenue, York, YO31 0UD.